The whole story

This is the e-mail message I received from TUT today.

"Kindness always wins, Elizabeth.

Always, always, always.

-- The Universe"

I really needed to hear that. In the past two weeks, I've noticed myself getting angry and agitated a lot - mostly at other people. I'm not easily upset so I've been looking for the gift in these situations. What am I to learn from these experiences?

"Do I know the whole story?" 

Eric and I received poor customer service a few weeks ago when renting a condo down at the beach. I got really angry that the employee was rude to us, that they messed up our reservation, etc. But after taking time to reflect as I walked the beach (always a great place to contemplate life!) I realized that I didn't know the whole story.

Maybe that employee had a horrible morning and was late to work. Maybe someone important to her had hurt her or was sick or had died. Maybe she felt trapped in a job she didn't enjoy. Maybe, maybe, maybe.

By considering all the possible options, I was able to realize that her treatment of us wasn't because we had done something wrong but was a symptom of something happening in her life. Something I wasn't aware of. Something that had nothing to do with me/us.

Making this discovery allowed me to have more compassion for her. I had initially filled out the guest comment survey and wanted her manager to know of my dissatisfaction. But I decided not to mail it afterall. That would only service my ego and give it the illusion of being powerful and "right". Instead, my authentic self, my spirit self just wants to send that employee my good thoughts and compassion and hope that she was just having a bad day.

Acting with kindness and releasing that anger and negativity feels very freeing. I am once again reminded that stepping back, asking "Do I know the whole story?" and not making assumptions or judgements is a very loving, authentic and powerful place from which to live your life.

Where have you had a similar experience in your life?